Frequently Asked Questions

Do I install The Print Life on my computer?

 The Print Life is a web-based product which means that you do not download it to your computer. You access it through your web browser (Internet Explorer, Google Chrome, or Mozilla Firefox). This means you can access your shop data using any device with an internet connection (phone, tablet, and laptop). 

What payment processing service does The Print Life use? 

At this time you need to have an account with Stripe. PayPal is also available but you need to have a business license to integrate PayPal. 

What if I have an embroidery shop, will The Print Life work for me? 

You can invoice any product or service with our platform. 

What is the cost? 

We are charging $20 per month for all software features. Eventually, this price will go up but I’m keeping it low for as long as possible. 

How do I set Product Pricing? 

The Print Life, pulls the garment wholesale cost along with garment stock directly from S&S, SanMar, and Alphabroader and adds the custom percentage mark-up you set in the price matrix. 

The markup is applied to the base wholesale cost, and that price is displayed on the product catalog, quotes, and invoices. 

How do I set up Automatic Orders? (Warning! You must be approved for terms for this to work)

The Print Life can be set up to order garments from S&S automatically,

For this to work you must be approved for terms with S&S, 

A credit card on file will not work, the order will still be placed but the delivery driver will require a money order in the exact amount, if you don't have it on hand the driver will return the package to S&S

I uploaded a mock but can't change the invoice status or email it to my client for approval?

In order to change the status of your invoice, you must upload a mock and a sep file in all locations. without both files uploaded you cannot submit mocks for approval.

How do I submit mocks for approval?

After you upload mocks and seps to all locations the software automatically moves the invoice to submitted status and sends an email to your clients asking them to review and approve the mockups.